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Technical support
TECHNICAL SUPPORT

Definition: A repair and advice service that some companies such as computer companies provide for their customers, usually be telephone, fax, or e-mail.
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* All seven or eight elements, as applicable, should be in.


1. Purposeful and necessary to have provision in place.

2. Offered or available on time, once requested or as in contract.

3. Given fully and correctly, completely and comprehensively.

4. Costs or charges, if applicable, will be considered affordable.

5. Manner of delivery (= communication) will be courteous. That is, the staff of company will be civil in their language and customer-friendly. In other words, no rudeness, threats, etc. will be shown in calls, faxes, etc.

6. Service rendered will be reliable and last for a considerable period of time. That is, repair and advice will be solid and sound.

7. A follow-up support such as a visit to customers, by some technician(s), will not be undertaken or welcomed, unless this is clearly, expressly requested by clients ... whatever the after-support-service consequence of the presence of a repairman!

8. Care and assistance will achieve objective(s) as exactly hoped for.
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See perfect MAN (9).
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See perfect ADVICE.
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See perfect SUPPORT (2).
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See perfect SERVICE PROVIDER.

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