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Mystery shopper
MYSTERY SHOPPER

Definition: A person whose job is to visit or telephone a shop/store or other business pretending to be a customer, in order to get information on the quality of the service, the facilities, etc.
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* All seven elements should be in.


1. Considered a necessity to assign duty to person.

2. Knows the information - recognizes qualities - needed by employer.

3. Will not incur or undertake an unapproved expenditure in the course of performing task.

4. Does not disclose his or her true 'identity' or disclose real purpose of enquiries, before achieving aim or concluding task.

5. Does not damage things in shop/store, if visiting, or sound rude and discourteous, if telephoning.

6. (Reserved.) (Does not cause an inappropriate expenditure for shop/store. And does not refuse to pay for call(s) made.)

7. Will get information required and report complete findings to employer, timely and correctly.
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See perfect COMPETITIVENESS (1).

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