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Customer relations
CUSTOMER RELATIONS

Definition: The relationship that a business has with its customers and the way in which it treats them.
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* All seven elements should be in.


1. Purposeful and considered necessary to have and sustain contact or communication with customers.

2. Business has a specific mission and vision that reflects in the particular way that customers will be handled.

3. Permanently and constantly nurtured, as long as business is a legal entity, and however long it exists.

4. Standards, levels, provisions, value and worth, etc. of goods or services made available to customers will be of the highest quality.

5. Codes or rules of behaviour, negotiation, etc., charter or conditions, etc. guiding relationship are real or realistic, and all these are made known, in good time, to customers.

6. Accountability, intervention strategies (where required), level of employee engagement, etc., available in the business, are of the highest grade - leaving nothing to be desired, for the customers.

7. Relationship brings no unplanned loss to both parties. That is, there will be mutual benefit for the business (= owners, management, employees, etc.) and customer (= wholesalers, suppliers, retailers, etc.) from the way they interact and treat each other.
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So it's not some chance thing.

An attitude, not a Department.



Quote: "There are no secrets to success. It is the result of preparation, hard work, and learning from failure". - Collin Powell.

Quote: "Friendship is not something you learn in school. But if you haven't learned the meaning of friendship, you really haven't learned anything". - Muhammad Ali.

Quote: "Don't judge each day by the harvest you reap but by the seeds that you plant". - Robert Louis Stevenson.

1520 Products

1520 Products was established in 2005 with the purpose of entertaining and teaching us on key and important aspects of life (such as marriage, sex, etc) through the playing of games which will allow us to laugh but at the same time pass a message of what is the right or ideal way.

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