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Call centre
CALL CENTRE

Definition: (British English) An office in which a large number of people work using telephones, for example arranging insurance for people, or taking customers' orders and answering questions.
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* All eleven elements should be in.


1. Purposeful and necessary (see definition, to emphasize).
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2. All the workers have the highest level of personal hygiene: no body and/or mouth odour! No personal annoying habits!

3. Voices are not ever deliberately raised to stop another worker or group of workers from conducting his/her/their own business. That is, all the workers behave responsibly in the centre.
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4. Workers are extremely efficient and effective, limiting talks or discussions to only official issues.

5. Workers are well behaved. No whistling or singing or clapping or tap dancing by a 'free' worker while others are talking on the phones.

6. No personal phones or phone calls are allowed in this office! (To emphasize, connect to #4.)
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7. Work environment is safe and secured.

8. Office is neat, clean and very tidy.
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9. Worker(s) intonation or accent is acceptable, clear. That is, no problems relating to speech, voice, etc. are encountered by callers as a result of the difficult articulation of the workers.

10. Reception will be clear while conversations are taking place.

11. Centre serves purpose(s) (connect to #9 & #10).
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See perfect NINE ONE ONE CALL.

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